What I’m known for

• 💡 Ambiguity magician - transforming uncertainty into clarity

• 🔍 Innovative problem solver - bridging gaps in complex scenarios

• 🎨 UX/UI Design - crafting seamless and delightful user experiences

• 📝 Communication expert - distilling complex ideas into accessible content

• 📊 Data analysis - transforming insights into actionable strategies

• 🤝 Ally and DEI advocate - fostering inclusivity and equality

• 🎨 Artist - bringing creativity to every endeavor

• 🔍 Leveraging human insight for AI-driven products

• 📚 Educator and advocate for ethical design

• 🌍 Travel enthusiast - embracing diverse perspectives

🌐 Microsoft Journey

As an AI content strategist, tech writer, and data analyst at Microsoft, I'm immersed in the cutting-edge realm of AI and Large Language Models (LLMs), helping shape the future and protect consumers by providing ethical, responsible AI-based product experiences. I help navigate the intricate landscape of AI by generating comprehensive process guidelines, internal and partner-facing documentation, and streamlined workflows. My responsibilities extend to demystifying complex, ambiguous AI topics and conducting deep data analysis, ensuring clarity for both internal teams and external partners. With a Master's degree in Speech-Language Pathology and Bachelor's degrees in Psychology and Fine Arts, I bring a unique blend of scientific rigor and empathy to my work.

📊 Key Contributions Include

💡 Ambiguity resolution: Generating efficient process workflows and crafting partner-facing documentation condensing intricate and ambiguous AI subjects, providing a roadmap for seamless understanding and collaboration.

🏷️ Terminology management: Researching, categorizing, flagging, and documenting high-risk terminology for Microsoft AI systems, including inherently problematic language and more nuanced context-dependent moderate to high-risk language.

🔄 Refinement through data interpretation: Conducting in-depth risk analysis, language trend research, and data pattern interpretation to refine responsible AI classification systems. Utilized large language models (LLMs) and strategic prompts for query expansion. 

🚀 Process optimization: Streamlining operational processes and resources by identifying risks, gaps, areas for growth, and implementing effective and innovative solutions.

🌈 Ethical AI advocacy: Taking a proactive stance in establishing and maintaining a responsible and ethical AI system approach, incorporating principles of diversity, equity, and inclusion to ensure alignment with ethical standards and help protect products and end-user experiences.

🤝 Cross-team coordination: Effectively wearing many hats, managing numerous projects across multiple teams and products with varied deadlines, showcasing a commitment to organized and goal-oriented project management.

🌟 Continuous customer-centric improvement: This journey aligns with my commitment to improving the customer experience, whether it's through refining documentation, streamlining operational processes, or championing ethical practices within the AI landscape. My work reflects the belief that technology should serve as a positive force, consistently contributing to the betterment of the user journey.

🌐 Prior Microsoft Journey

I played a pivotal role in crafting end-user help content for various Microsoft products, including Edge, Surface, and Windows. My responsibilities encompassed collaborating with diverse teams, effectively managing multiple tasks, and contributing to strategic discussions on content evolution. 

🧠 Academic roots and industrial impact

My journey began in academia, fueled by a passion for understanding the brain, language, and cognitive processes. Transitioning to technical writing with Microsoft, I delved into Machine Learning and responsible design. I’m extremely privileged to utilize all of my skills - research, analysis, strategy, writing, design, DEI tenets, art, creativity, and innovation - to work on inspiring, cutting-edge technology. 

💬 Communicator, collaborator, creator

A content creator and strategist with a track record of managing programs involving diverse products, I specialize in anticipating and avoiding problems, advocating for users, improving efficiencies, and streamlining business processes. With a knack for making complex concepts accessible, I consistently deliver impactful projects.

🌎 Strategist and Learning Advocate

With a lifelong dedication to the arts, I'm inspired to evangelize Design and UX in the tech industry. My passion for social justice is channeled through a strategic lens, advocating for others through the power of language.

🔗 Connecting AI, content, and human experience

As an AI content writer and data analyst at Microsoft, I leverage over 16 years of experience in technical writing, content development, and data analysis. My core competencies include problem-solving, research, and UX/UI design skills, enabling me to contribute to AI systems' responsible and ethical development.

🌱 Entrepreneurial spirit

Beyond the tech realm, I co-founded and served as the Operations Manager of Killa Expeditions, a Peru-based tour operator dedicated to sustainable and ethical travel. Guiding the company to a remarkable 1200% net sales growth, I established a reputation for trustworthiness and reliability in the travel industry.

🏫 Education and learning advocate

My journey has also included roles as a Manager and Communication Specialist for hospitals, health service departments, and school districts. Here, I created and customized content for diverse learning styles, emphasizing flexibility, creativity, dedication, and empathy as key drivers of success.

🌟 Values-driven leadership

A voracious reader and lifelong learner, I’m driven to ensure that innovation and ethics go hand in hand. Excited to continue this journey, I bring a growth mindset, a rich and diverse background, and a commitment to crafting a future where user-centric, ethical design paves the way for transformative technological advancements.

✨ Professional growth and impact

I thrive in collaborative, ambiguous, challenging roles that combine my skills in content creation, project management, strategic thinking, and data analysis. I’ve honed my technical writing skills while contributing substantively to providing exceptional user experiences across a wide range of professions. With a Master’s Degree in Speech-Language Pathology and a Bachelor's Degree in Psychology and Fine Arts, I have worked in the education, travel, art, science, and medical industries in several countries and am an avid learning advocate.

I live in Seattle, Washington with my husband and two children. When not writing or editing, I enjoy baking, gardening, hiking, camping, traveling, reading, creating art, and advocating for others. For examples of my work, please check out my portfolio page.

🌈 Let's connect and explore opportunities at the intersection of innovation, responsibility, and transformative user experiences! You can email me here. 🚀